Shipping policy
At Dream Closet, we strive to deliver your orders in a timely and efficient manner. Our Shipping Policy outlines the various shipping options available to our customers, as well as the estimated delivery times and costs. Please review the information below to learn more about our shipping process.
1. Shipping Destinations
Dream Closet ships to customers worldwide. However, some restrictions may apply to certain countries or regions due to customs or shipping carrier limitations. If you have any questions regarding shipping to your location, please contact our Customer Support team at info@dreamcloset.co.in.
2. Shipping Methods and Costs
We offer several shipping options for your convenience:
- Standard Shipping: This method typically takes 5-7 business days for domestic orders and 10-15 business days for international orders. Shipping costs vary based on the destination and the total weight of your order.
- Express Shipping: For faster delivery, we offer express shipping, which takes 2-4 business days for domestic orders and 5-7 business days for international orders. Shipping costs depend on the destination and the total weight of your order.
Please note that the shipping times mentioned above are estimates and may vary due to factors beyond our control, such as customs clearance or carrier delays.
3. Order Processing Time
We aim to process and ship your order within 1-2 business days after receiving payment. Orders placed on weekends or public holidays will be processed on the following business day.
4. Tracking Your Order
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and a link to track your package. Please allow up to 48 hours for the tracking information to update.
5. Customs, Duties, and Taxes
For international orders, customers are responsible for any customs, duties, or taxes imposed by their country. These charges are not included in the item price or shipping cost and must be paid by the recipient upon delivery. We recommend checking with your local customs office for more information on the import duties and taxes applicable to your country.
6. Undeliverable Packages
If a package is returned to us as undeliverable due to an incorrect or incomplete shipping address provided by the customer, or if the customer refuses the package, the customer will be responsible for the return shipping costs. We will contact the customer to arrange for re-shipment or a refund, excluding the original shipping and return shipping fees.
By placing an order with Dream Closet, you agree to our Shipping Policy. If you have any questions or concerns, please do not hesitate to contact our Customer Support team at info@dreamcloset.co.in. We are always here to help you with any shipping-related inquiries.